FlashForge

Privacy Policy

Privacy Statement

Flashforge is committed to protecting your privacy. This Privacy Policy applies to our website that links to Flashforge (the "Website"), including all related support services, technical documentation, software downloads, product information, and customer assistance services.

Please read this Privacy Policy carefully to understand how we collect, use, protect, disclose, and otherwise process your Personally Identifiable Information in accordance with applicable privacy laws and regulations, including U.S. privacy law and information security standards. Personally Identifiable Information refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context, in accordance with our Website.

By accessing or using our Website and support services, you acknowledge that you have read and understood this Privacy Policy.

Promoting Safety and Security

Flashforge respects your privacy and is committed to protecting your Personal Information.

We abide by the principles of legality, legitimacy, transparency, purpose limitation, data minimization, accuracy, storage limitation, and security when processing Personal Information. We use and process the least data within a limited scope of purpose and implement appropriate technical and organizational measures to protect the security of your data.

We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud, investigating suspicious or potentially illegal activity, or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

We may collect different types of Personal Information depending on how you interact with our Website and support services.

ⅰ. Data You Provide

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, submit a support request, contact our customer service team, participate in an online survey, use our online help or online chat tool.

This data may include:

  • Name
  • Email address
  • Contact information
  • Country or region
  • Product information
  • Product serial number
  • Purchase information related to support requests, including your payment data such as credit or debit card number and other card information
  • Other account and authentication information
  • Billing, shipping, and contact details
  • Details regarding technical issues
  • Communication records between you and Flashforge support representatives
  • Images, videos, screenshots, documents, or other files uploaded by you
  • Feedback, comments, or suggestions you provide

We collect this information only for purposes such as providing technical assistance, responding to inquiries, processing orders, improving our products, and enhancing your support experience.

ⅱ. Data About Use of Our Services and Products

When you visit our Website, we may automatically collect certain information about your device and interaction with our services, including:

  • Device type
  • Device unique identifier
  • IP address
  • Operating system
  • Browser type
  • Language settings
  • Usage information
  • Diagnostic information
  • Access time and interaction records
  • Location information from or about the computers, phones, or other devices on which you install or access our products or services

ⅲ. Product and Technical Support Information

When you request technical support for Flashforge products, we may collect technical information related to your device and usage environment, including:

  • Product model
  • Firmware version
  • Software version
  • Printer configuration information
  • Error messages
  • Diagnostic reports
  • Operation logs
  • Printing parameters
  • Other technical information necessary to analyze and resolve product issues

This information helps our technical team identify problems, provide solutions, improve product stability, and enhance future product development.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, Improving, and Developing Our Products and Services

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, product performance evaluation, service optimization, quality improvement, research and development, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity.

If you enter a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with You

Subject to your prior express consent, we may use personal data to communicate with you regarding:

  • Support requests
  • Service notifications
  • Product updates
  • Security notices
  • Important changes related to our products or services

If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us.

Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, you may withdraw your consent by contacting us.

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, remembering user preferences, offering and measuring advertisements, understanding user behavior, analyzing website performance and traffic, and providing a safer experience. We may use both first-party cookies and third-party cookies provided by service providers.

You may manage or disable cookies through your browser settings. However, disabling cookies may affect certain Website functions.

Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

Flashforge does not sell your Personal Information.

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

We may disclose Personal Information to the following categories of recipients:

  • Service providers (including website hosting, customer support platforms, analytics providers, cloud service providers, and technical service providers)
  • Affiliated companies
  • Business transaction parties

These service providers are authorized to process Personal Information only as necessary to provide services to Flashforge and are required to handle Personal Information in accordance with applicable privacy laws and appropriate security standards.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfillment of Legal Obligations

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. We may process or disclose Personal Information when required by applicable laws, regulations, legal procedures, or governmental authorities.

Treatment of Personal Data of EEA Residents — As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized in accordance with the General Data Protection Regulation (GDPR). Whenever we require your consent for the processing of your personal data, such processing will be justified pursuant to Article 6(1) of the GDPR. Our processing is based on the following legal grounds: performance of a contract, compliance with legal obligations, legitimate interests (including improving products and services, maintaining Website security, preventing fraud and abuse, and analyzing service performance), and your consent.

ⅱ. For the Purpose of Reasonable Implementation or Application of This Policy

We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. Depending on applicable laws, you have the right to:

  • Access your Personal Information
  • Request correction of inaccurate information
  • Request deletion of your Personal Information
  • Restrict or object to certain processing activities
  • Request portability of your Personal Information (in a structured and standard format)
  • Withdraw consent where processing is based on consent

To protect the privacy and security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.

You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. You may also lodge a complaint with the competent data protection authority regarding the processing of your personal data.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain.

This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. You can see more details here: Google Policy.

We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. These services may collect website usage data, device information, browser information, IP address, and user interaction data. Google may process this information according to its own privacy policies.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Our Website and support services are not directed toward children under the age of 13. We do not knowingly collect Personal Information from children under 13 years old. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it. Parents or guardians who believe that their child has provided Personal Information to us may contact us for assistance.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur. We will notify the users via email within 7 business days. In the event of a data breach, we will also investigate the cause of the incident, take measures to prevent further unauthorized access, and notify relevant authorities where required by applicable laws.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email, and we will promptly remove you from ALL correspondence.

Data Security, Integrity, and Retention

Flashforge uses reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. These measures include appropriate access controls, security monitoring, and internal data protection procedures. However, no method of transmission or storage of information over the Internet can be guaranteed to be completely secure.

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. When Personal Information is no longer required, we will take reasonable steps to delete or anonymize such information, unless a longer retention period is required or permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any changes by posting the revised Privacy Policy on our Websites and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your Personal Information. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

Contact Us

If there are any questions, concerns, or requests regarding this Privacy Policy or our handling of Personal Information, you may contact us using the information below.

Email: customer@flashforge.com

Last Updated: 7/21/2026